Question 1

What is the minimum order quantity?

Accepted Answer

We have no minimum order quantity. You can order even a single piece for testing or sample purposes.

Question 2

How long does production take?

Accepted Answer

Standard production time is 7-15 working days depending on the product size and complexity. Rush orders can be accommodated with additional charges.

Question 3

Do you offer warranty on your products?

Accepted Answer

Yes, all our inflatables come with a 2-3 year warranty covering manufacturing defects. We also provide free repair kits and after-sales support.

Question 4

How do you ship the products?

Accepted Answer

We ship worldwide via sea freight, air freight, or express courier (DHL/FedEx/UPS). Shipping method depends on order size and urgency. We handle customs documentation.

Question 5

Can I customize the design and size?

Accepted Answer

Absolutely! We specialize in custom inflatables. You can customize size, color, shape, logo, and any design element. Our design team will create 3D mockups for approval before production.

Question 6

What certifications do your products have?

Accepted Answer

Our products carry CE, EN14960, SGS, and ISO9001 certifications. We comply with international safety and quality standards for inflatable products.

Question 7

What materials do you use for your inflatables?

Accepted Answer

We use high-quality PVC Tarpaulin (0.55mm/0.6mm/0.9mm) which is waterproof, flame retardant, and UV resistant. All materials meet international safety standards.

FAQ & Technical Support

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